i john cook of jcook designs,the publisher of this website is committed to protecting your privacy.this policy tells you how your personal information is processed and used.we will take steps to use use your personal information only in ways that are compatinle with this privacy policy.
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what information we collect..........
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you may provide us with with 2 types of information when you visit our website:- personal information that you knowingly enter during purchase. statistical data that is used for analysis of visits to the website.
no personal information is collected in this case.
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information - personal and non personal......
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when you visit our website you may wish to provide us with certain information about yourself,like your name and email adress when you complete payment.john cook does not collect personal data about you on this website apart from the information which you volunteer to send us.
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how do we use the information that you provide us?.....
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any information which you provide using the forms on our website is not made available to any third parties.it is only used by us in line with the purposes for which you provided it,eg. during the purchase process.
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cookies and how to use this website..........
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to make this website easier to use sometimes small text files are placed on your device. these are known as cookies.most websites do this .cookies should make your online experience easier and more personalised.our website uses cookies to keep track of your access to the site.by using our website ,you agree that we can place these types of cookies on your device.our cookies do not identify you personally.they are used to make the site work better for you.you can delete cookies if you wish through your settings and history.
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how to use this website......
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we use google analytics to collect information about how people use this site.we do this to make sure that it is meeting peoples needs and to understand how we can make the website work better.google analytics stores information about what pages you visit on our website.this data does not identify who you are.
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retention........
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we do not retain personal data for longer than is necessary for us to comply with the purpose for which you gave it to us.any personal data which you provide to us using this website will be used in line with the purposes for which you provided it.
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contacting us.......
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if you are concerned about how your personal data is processed by our website , please bring your concerns to our attention using thhe contact details on this website.
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terms and conditions:-
​payment:-
payment online by credit/debit cards and paypal is accepted.credit/debit card payments are securely processed by paypal and wix secure payments and currency conversions is automatic so payments can be made from most coutries and bank accounts worldwide.
paypal has a very high level of security,privacy abd protection as do wix payments.all transactions are performed over maximum security ssl encryption and your card /bank details are not stored or made available to us in any way.
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delivery:-
we can deliver overseas but please be aware that delivery time may be longer .u.k estimated 3 - 7 days and overseas estimated 7 - 14 days.please be aware you may be liable for import taxes which vary from country to country .please be aware that should these apply you the purchaser will be liable for these when receiving goods in your country.
please contact if you have any queries.
cancellation/refunds:-
you may cancel your order uptp 7 days if you are not happy.notice of cancellation should be sent to the contact page-cancellations must be recieved in writing .goods must be returned in the original condition and shipped at your cost.the goods must be securely wrapped in original or similar packaging .once the returned goods have been checked,you will be refunded usually the same way as payment was taken.
customer service:-
please contact through the contact page.we will endeavor to respond as promptly as possible.
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general conditions:-
we reserve the right to refuse service to anyone for any reason at any time.you understand that your control (not including credit card information)may be transferred un encrypted and involve (a)transmissions over various networks;and (b) changes to conform and adapt to technical requirements of connecting networks to devices .credit card information is always encrypted during transfer over networks.
you agree not to reproduce ,duplicate,copy or sell,resell or exploit any portion of the service,use of the service or access to the service or any contact on the website through which the service is provided,without express written permissions by us.
the headings used in this agreement are included for convenience only and will not limit or otherwise affect these terms.
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we are not responsible if the information made available on this site is not accurate,complete or current..the material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary ,more accurate ,more complete or more timely sources of information